Lab+9


 * Service Design and How Good Design Makes you Happy

Question:** According to the slideshow by Sylvain Cottong, what is the definition of 'service design', and why is it so important?

Sandy Kelchwick is an employee at intergrated place. She sees the customer needs as a helping tool for planning, guidance and learning. She strives to keep customers needs consistent in service, communication, decisions and the ease of use.
 * Answer:**

Service design is an action of preparing and organizing people or components to be more user friendly, useful, efficient, effective and desirable in which it helps improve quality. It is the focus of customer experience and the quality of the service provider.

Service design is very important because it gives customers the enable to use the service easily and having it is more user friendly, and seeks to create for the customers a positive experience. Service design looks at the key points of servicing within the journey of customers.

Encountering services are part of everyone’s daily life activity. Using an ATM machine to withdraw money or taking the bus as transportation to work is a service provider. Organizations are being categorized by the good customer service and are becoming a key element in the economy. Customers are willing to pay a little more than expected for goods and services if it makes their lives more convenient, easier and exciting. Service Design helps meet the expectations of customers for quality as expectations seek to a rise. It helps comingle with the revolution of technologies in which it helps for creating, distributing and consuming services.